Help Desk Technician Tier 3

Duties: • Maintains, investigates, investigates, and fixes PC working frameworks, equipment, and PC peripherals. • Act as a pioneer and tutor to junior individuals from the Help Desk group for heightened tickets and preparing. • Maintains Help Desk Runbook documentation for preparing of help work area staff. • Responds to all end-client uphold demands and reports goal through assistance work area programming. • Aids group in designing and sending PCs for recently recruited employees just as aiding reconfiguration and work area moves. • Supports and keeps up client account data including rights, security, and frameworks bunches for organization, programming, and merchant programs. • Maintains and possesses Active Directory clients and gatherings and performs intermittent reviews • Monitors and authorizes corporate information respectability and security strategy. • Owns the Asset Management for Wyndham innovation hardware including keeping up the following and requirements for requesting • Maintain client accounts in our intranet and tagging programming (JIRA) • Manages work area imaging and gold ace picture (at present Smart Imager) • Assisting with fix and update the board for frameworks Capabilities: • 3 to 5 years of involvement with a Help Desk or Technology position. • Networking experience an or more • Experience with making and keeping up imaging for new PCs • Troubleshooting programming issues • Must endeavor to show WCM esteems in day by day chip away at a predictable premise: honesty, authority, profitability, dedication, quality, practicality, dependability, and progress. • Must have client uphold aptitudes, particularly relational correspondence, and tolerance. • Must have the option to freely plan and parity outstanding burden while taking care of issues sensibly and effectively. • Must keep up careful documentation and have amazing meticulousness. • Ability and readiness to adapt rapidly and look for help when fitting. • Ability to lift 50 lbs. what's more, work in squeezed spaces. • Working help information in Windows 7/8/10 and Server 2008/12/16. • Working help information with Microsoft Office, Outlook, Adobe Acrobat, Internet Explorer, Chrome, Remote Desktop, Active • Directory, printing, PC equipment, and online applications. • Experience with a tagging framework, JIRA is an or more.