Help Desk Technician Tier 3
• Maintains, investigates, investigates, and fixes PC working frameworks, equipment, and PC peripherals.
• Act as a pioneer and tutor to junior individuals from the Help Desk group for heightened tickets and preparing.
• Maintains Help Desk Runbook documentation for preparing of help work area staff.
• Responds to all end-client uphold demands and reports goal through assistance work area programming.
• Aids group in designing and sending PCs for recently recruited employees just as aiding reconfiguration and work area moves.
• Supports and keeps up client account data including rights, security, and frameworks bunches for organization, programming, and merchant programs.
• Maintains and possesses Active Directory clients and gatherings and performs intermittent reviews
• Monitors and authorizes corporate information respectability and security strategy.
• Owns the Asset Management for Wyndham innovation hardware including keeping up the following and requirements for requesting
• Maintain client accounts in our intranet and tagging programming (JIRA)
• Manages work area imaging and gold ace picture (at present Smart Imager)
• Assisting with fix and update the board for frameworks
• 3 to 5 years of involvement with a Help Desk or Technology position.
• Networking experience an or more
• Experience with making and keeping up imaging for new PCs
• Troubleshooting programming issues
• Must endeavor to show WCM esteems in day by day chip away at a predictable premise: honesty, authority, profitability, dedication, quality, practicality, dependability, and progress.
• Must have client uphold aptitudes, particularly relational correspondence, and tolerance.
• Must have the option to freely plan and parity outstanding burden while taking care of issues sensibly and effectively.
• Must keep up careful documentation and have amazing meticulousness.
• Ability and readiness to adapt rapidly and look for help when fitting.
• Ability to lift 50 lbs. what's more, work in squeezed spaces.
• Working help information in Windows 7/8/10 and Server 2008/12/16.
• Working help information with Microsoft Office, Outlook, Adobe Acrobat, Internet Explorer, Chrome, Remote Desktop, Active • Directory, printing, PC equipment, and online applications.
• Experience with a tagging framework, JIRA is an or more.