choosing a service provider
In the event your company experiences downtime or in more extreme cases, data loss, what contingencies do you have in place? Alongside cloud backups, you should also be able to rely on your service-level agreement as part of the reliability and resilience element of your contract.
The core advantage of the cloud is that the points of failure are reduced. However, the key ingredient is always the human element. Will teams be prevented from reaching their normal place of work? Can the teams work from other locations, such as home or a disaster recovery site? How will ‘normal’communication be impacted by the change in locations?
Jason Carolan from Flexential adds that it is important to have a recovery plan. "Many cloud providers may publish above average up times or availability numbers, but there are always related issues that may require a DR scenario - e.g. a bad code deployment, a natural disaster, ransomware attack, etc. that may render a single cloud instance un-usable. Even some clouds may require independent backup technology to help protect the data. It is a best practice to understand these scenarios and make sure that you have appropriately protected data and the services you provide based on your business risks."