manage service providers

I think another reason why I was surprised to see new technology implementations as a top challenge by telcos is because they are among the many field service companies that have experienced first-hand just how effective in-field mobility tools can be in driving greater connectivity, productivity and efficiency. Perhaps that’s why they are hesitant to modernize their technology solutions? Because the currently-deployed devices are working so well? On one hand, their current systems do work. On the other, what’s sufficient today will be obsolete eventually. So, continuous modernization/enhancements – or at least forward-thinking investments – are warranted. Remember, the processes used to manage service providers’ field-based operations technically “worked” as needed back when most service calls were recorded on paper and most dispatches where done by frequent calls between the technician and the in-office dispatcher. However, the truth is that systems work better today thanks to commonly-deployed technology that uses CAD apps, online work tickets, digitalized service records and both automated and field-based payment options. Although telecom industry only representing 4% of this study, researchers could detect that telcos can become leaders in adopting cloud technology.

Most industries slowed cloud adoption, but the scenario was not the same to telecom companies that continued to progress in cloud technology adoption. This technology has helped companies from the industry to continue offering connectivity and services when people needed it most.
More info: noc engineer