Next Generation Service Assurance

We advise beginning with service assurance since this component is crucial for customer experience (CX). Modern OSS solutions — proprietary or custom-built — allow the consolidation and automation of repetitive tasks pertaining to optimal network design, efficient service routing, as well as regional network performance and services triage. Comarch Next Generation Service Assurance (NGSA), for example, provides an intelligent solution for managing end-to-end assurance processes (such as incident management, problem management, etc.) by aggregating data from partner systems and converged networks. Such automation and analytics enable better integration between siloed applications such as service quality management, resource and service test management, and service problem management among others. As a result, human operators obtain intel and guidance for decision-making, as well as spend less time on redundant activities. For instance, Vodaphone Germany used the NGSA solution to replace three legacy Fault & Service Management systems that were monitoring over 750,000 NEs. As a result, they obtained a 47% CAPEX and 68% OPEX reduction, as well as gained a 30% cost savings for future OSS integrations.

Bandwidth on Demand (BoD) paradigm encourages telcos to transition from static network services to flexible bandwidth provisioning akin to cloud computing. Uneven demand makes it challenging to balance resources. Subsequently, telcos cut costs on network over-provisioning in some regions, while failing to provide reliable connectivity during peak periods in others.
More info: dell technical support