With the right data in their hands, Telecom businesses will be able to classify and segment their customer base to cater to each segment individually. With a comprehensive customer view that will include the customers’ data about their demographics, sentiments, calling-circle, network usage patterns, customer service feedback, historical usage data, etc., Telecom companies will better position themselves in the market to drive their services for the specific segments they want to target. By doing this, a level of personalization in delivering services can be achieved, leading to customer satisfaction and customer retention.
More info: Managed Switch Service