This technology can also be utilized as a visual employee assistant that can offer decision support for agents and technicians by recognizing the problem and supplying the employees with next-best actions to fix the issue. For example, an IT technician completes a server installation job and captures an image of the completed work. With autonomous assistance, a visual tech assistant — powered by Computer Vision AI — recognizes that one of the cables has been placed incorrectly, and supplies the technicians with the steps needed to fix it.
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