‍Artificial Intelligence is being used in everyday life more and more. AI is the main source of communication for the most popular brands including streaming platforms, to after-sales services.

Since they are more comfortable with technology and how quick it can be, they want immediate resolution and more control over the service. This is the reason why incorporating Conversational AI into the customer service process is no longer a luxury. Learn how you can stand out from your competitors by offering new and better customer service.

Why is it important to integrate Conversational AI in customer service?

Win over your desired market
Nothing builds customer loyalty quite like timely and effective service. Your ability to provide the best experience to your customers is as crucial as the caliber of your product. Whether you have an interest a useful content on customer service automation, check out here.

If you wish your customers to come back to your company and become a fan it is crucial that they get immediate answers to their queries. Remember your customers are looking for answers: if you do not provide a product or service that exceeds their expectations, they might not return to you.

Effective service available 24/7
With Conversational AI All communications channels are available to the user 24/7. Customers appreciate the capability to receive quick and continuous support.

There’s nothing more frustrating than waiting for hours to fix an urgent issue, explaining the same problem to different operators in different conversations or having to guess whether a product is in stock or not. Conversational AI can be a solution for many consumers whenever they require buying, sorting out papers, solving issues or asking questions.

Answers on all channels
People are prone to communicating via instant messaging as well as on their most popular social media websites. It is essential to be able to respond, no matter if you reach them through Instagram Messenger or make a WhatsApp audio.

Automating customer service across all channels with Conversational AI can provide an individual and comprehensive service for each interaction while staying true to your company’s voice and tone. To make your experience more memorable it is possible to add fun to your responses by adding additional features such as videos and carousels as well as buttons.

More privacy and security
Securing transactions and safeguarding your customers’ data is an essential element of your service on digital channels. The most important elements to provide a good service are a security incident management policy along with data isolation and security that is in line with privacy and auditing regulations.

Incorporating Artificial Intelligence gets essential when it comes to guaranteeing that threats are detected and the handling the threat appropriately.

Greater personalization
One of the most significant benefits of having your bot with Conversational AI is the ability to personalize your experience that is, knowing your client, having a clear profile and being able to offer them the product or service they require according to their preferences will set you apart from your competition.

The integration of AI allows you to provide the best solution for each user in a sympathetic way and make recommendations according to the user’s preferences. Remember, the more personal your services, the higher your chances of Converting prospects into customers.

Metrics that are worth gold
Conversational AI can assist you to boost sales. It helps you gain insight into your customers, and provide the information they require at any time they need it, no matter where. But how, you ask? With data!

Getting real-time metrics, reports and statistics on customer satisfaction is not as difficult as it seems and is a key part of providing a truly customer-centric service. For instance, Aivo’s learning, learning and reporting tools give you information on the number of sessions transferred, satisfaction, feedback or chat reports. You can then make data-driven business decisions by acquiring valuable data.