AI is essential for helping CSPs build self-optimizing networks (SONs). These give operators the ability to automatically optimize network quality based on traffic information by region and time zone. AI in the telecom industry uses advanced algorithms to look for patterns within the data, enabling telcos to both detect and predict network anomalies. As a result of using AI in telecom, CSPs can proactively fix problems before customers are negatively impacted.

More info: The future is looking bright for telecoms and AI

AI for Predictive Maintenance
AI-driven predictive analytics are helping telcos provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data. This means operators can use data-driven insights to monitor the state of equipment and anticipate failure based on patterns. Implementing AI in telecoms also allows CSPs to proactively fix problems with communications hardware, such as:

cell towers
power lines
data center servers, and even
set-top boxes in customers’ homes.
In the short term, network automation and intelligence will enable better root cause analysis and prediction of issues. Long term, these technologies will underpin more strategic goals, such as creating new customer experiences and dealing efficiently with emerging business needs.
More info: Improving Opportunities In Telecoms with Artificial Intelligence