BB2010_VolunteerBurnout

Notes from the Volunteer Burnout workshop at the 2010 Bike Bike conference

Brainstorm on why we loose volunteers? What are the problems?

  • Don’t feel they are doing meaningful work
  • Intense meetings
  • Not part of the big picture
  • Not feeling a part of the community
  • Not ready for tasks and or not feeling ready
  • Not supported in building skills
  • Feel you are “done” and that it is OK to move on
    • “Nobody had my back and my turn is up”

Solutions to some of the listed problems

  • Taskarade — Have specific projects during periodic work sessions
  • Volunteers night could be made into a volunteer meeting 1 time a month
  • Check-in with volunteers
    • How can support be given?
  • Mechanical training to be given before open shop each weekend
  • Write-out a job description for specific & special jobs
  • Worker councils as a system (Not sure what this is, maybe committees) for getting detailed work done
  • Send out fun and motivating content to email lists, like cool vidoes are stories maybe
  • Want volunteers? Ask.
  • “Bike feast & de-grease”
  • Take sabatocal or time-off when people feel too stretched
  • Forum to express when people are doing too much or just feel plain old bad
  • Monthly go-arounds for the collective only
  • Shop closses if only 1 person is there. Make that or something similar a concrete rule.
  • Take 1-week off for everybody
  • Annual retreat — all about staffing
    • Social settings and have fun to allow members to bond
  • Mingle-brainstorm with paper on the wall & markes to write with so that quiet people can have a voice

Observations

  • Ownership leads to empowerement
    • Break thinks down to smaler jobs that new people can tackle
    • Make it apparent how the little jobs contribute to the big picture
  • Empowerement through events outside the shop
    • Give a chance to hang-out and have casual, informal interaction
    • Social/Community
  • Tiered orientation jobs with sign-up or other documentation for long-term jobs
    • An example long-term could be checking the emails
  • Stability and consistency helps people know what they are getting into

Burnout as a result of no structure

  • Some people feel forced into taking on more and more without feeling any support
  • Rotate “coordinator positions”
  • Identify what tasks fall to the same people and make them rotation.
    • Set a maximum to prevent people getting stuck
  • Positives of having stucture
    • Prevents hierarchy and power-struggle
    • Gives conflict-resolution

Big-impact Improvements

  • Rotate tasks & be transparent
    • Potentially offer sabatical as mechanism to force rotation
  • Build community
    • Debrief & Vent to be honest to build support
  • As noted above, structure has benefits
    • Prevents power struggle
    • Gives conflict resolution
    • Provides a system of support