BB2010_VolunteerOrientation

Notes from the volunteer orientation (part 1) session at Bike Bike 2010

High Level

  • Boise: have definition for volunteer and communicate mission
    • Can make a distinction between volunteering and work-trade. Free Ride does not, but other shops do

Designing an orientation

  • Highlight how every bit of work fits into helping out in the big picture
  • What goals do we have for what volunteers can be?
  • Build expectations and give them to members & volunteers
  • What do volunteers get out of helping out? (Try to come up with at least 3 things)

Implementation Details

  • Brake into small groups; explain the shop & emphasize the mission
  • May want to vary the frequency and scheduling of the orientation (Other groups have 1/month with about 20 people at each orientation

Seperate into 2 sections

  • Introduction
  • First steps in being trained (scraping bikes or some other hands-on activity, like doing a safety check maybe)
    • The hands-on activity becomes like and initiation process, allowing people to become part of the group

Process for Orientation

  • Talk to Sopo (Atlanta I think) & Boise projects to learn more about the details of their process
  • Use a “workbook” with specific skills. Each skill can be signed-off and when completed a person has finished “training.”

Extra Discussion

  • (Association of management of volunteers) Volunteer intake should be made long and ardous with several steps
    • People who are a good fit will make it through the steps and others will get self-eliminate
  • Role playing is fun & brings active participation to orientation
  • Follow-up: personalized thank-you.
    • Be sure to follow-up quickly to have a good impact
    • One group mails out hand-made cards to everybody
  • Elevate the position of being Volunteer as something very important and something to have pride in