A chatbot that can be used for conversation made of NLP technology is a very excellent start, and will provide your company a definite competitive edge, however, it is also important to make sure that the interactions you have with your bot are engaging and attractive to users. How do you create an AI that users will be able to talk to? These are some best techniques and suggestions to help you with this delicate task.
A script for transactional queries
As the name suggests, a chatbot script is a scenario used in order to pre-plan conversational messages as a response to a user’s query. Keep in mind that not every question requires a chatbot script. Basic questions, such as FAQ can be answered with a single response. But, transactions require scripts. For providing specific information, such as an estimate, the bot must follow a certain conversational flow. Whenever you aim for a knockout post on ai-powered chatbot, check out this site.
Although the script might differ in line with the objectives of the chatbot and the buyer’s journey, following guidelines can be used to write a script.
Be aware of the chatbot’s goals
Keep messages short and simple
Be sure to be as clear as you possibly can when transmitting your message.
Style of writing
It doesn’t matter what the chatbot’s conversational nature is trying to create, it is important that the users comprehend it. The bot must be able provide precise responses, without ambiguity, which could lead people to make a mistake in their interpretation.
While it can seem quite obvious, too many companies or Botmasters do not adhere to this basic and simple rule. This results in a conversational interface that is not as helpful than it actually is, and that does not serve its primary purpose.
In addition to writing a clear and unambiguous script, you must also keep your bot’s answers as concise and short as possible. This is because more information can mean that people are more likely to become overwhelmed, exhausted and disoriented. Whatever your writing. This can be achieved by breaking down your dialog, or splitting your message into smaller chunks.
Personality
Personality defines the personality of the bot. To be able to decide the personality of your chatbot, such as its voice tone, language preference, and the way it communicates first, you need to define it.
Making a personable character isn’t easy to balance. Don’t give the character enough personality and the interaction feels dull. Do it too much and it gets annoying…
It’s true that creating a quality conversational chatbot isn’t an easy job however we hope these suggestions and best practices can help you when you are the creation of your personal bot.
If you’d like to take your project further, our book will outline the keys to successfully finish your chatbot conversation, from the thinking stage to the actual execution.
