Help Tickets

We currently have help tickets that we cannot answer b/c they are in Spanish and Portuguese. We need help answering these tickets!

There are two ways to plug into this:

1. Answer help tickets that are in Spanish or Portuguese

if the translators can answer the tickets, that is best. There is quite a lot of documentation about most of the questions that we receive through the help ticket system. If you are able to answer the question, feel free to do so!

To answer tickets:

Go To: user.riseup.net/ticket

Login with your riseup email login info.

then click on “show filter”
then click “status > new”
then click “language → espanol” or “language → portuges”

2. Translate the help questions into English and then translate the answer from Riseup help volunteers back into the original language.

To translate tickets:

Go To: user.riseup.net/ticket

Login with your riseup email login info.

then click on “show filter”
then click “status > new”
then click “language → espanol” or “language → portuges”

1. Reply to the ticket and change the language to english (you
do this by changing the language combo-box to “english” and then clicking
“save changes”).

2. Reply to the ticket with the following (or something like it)
“your questions has been translated into english so that an english-speaking
volunteer can help answer it.”

3. Then this ticket will appear for english speaking
helpers and future replies will automatically be emailed to the translator
as well as the questioner.

To see requests for riseup email accounts, click on tab “requests”

 

Is there any way to get email alert when a ticket (say french ticket) is created ?

 
 

WhileIM: i don’t think there is at the moment. If somebody responds to a ticket, then they get an email about all future posts to that ticket, but i don’t think there is (currently) a way to get an email about all new tickets that meet certain conditions.

That’s great if you want to help with french tickets!

 
 

OK, i see. Thanks for the infos.
and yess, i’ll see to help ;)

 
 

Is this issue still current? There is a call for translation that has not been used in the newsletter yet. We could send it with the next edition.

 
   

It could be great, yes